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RIGHT TO REPAIR

Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat Closed
  • Sun Closed

RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.

Did you know?

  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality Advance Auto Parts auto parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts such as Advance Auto Parts auto parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Aftermarket parts supplied by Advance Auto Parts meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.

What People Say About Us


  • -Peggy N.

    We have used them several times and are very pleased. They are honest, courteous, and also will run you home and pick you up when your vehicle is repaired. Very thankful they were recommended to me. An asset to Mint Hill.


  • -Joe R.

    I had to get a tire patched yesterday. I had already changed the spare, so I just dropped off the bad tire while I went about my day. Colton at the front desk was super friendly. When they were done, Colton called me. I came in, they installed the repaired tire, and even dug through all the gear in the back of my vehicle to replace the spare in the well. Great job, guys!!


  • -Katherine D.

    My go to place for auto and tire needs! Highly recommend!


  • -Greg A.

    I've taken many of my vehicles here over the years, personal and business. My business depends on my truck being on the road running. Manchester has ALWAYS made sure that happens. Comparative prices, fast service and most important to me....trustworthy!!!! HIGHLY recommend!


  • -Douglas J.

    I first purchased the 1963 Ford Falcon, it runs incorrect and bad brakes. The crew from Manchester fixed the engine and put all new brakes. I drove the car home from the shop, it is like a new Falcon coming home. I m very happy and pleased with their hard work to make it happen. They are the best and I would recommend this place to anyone. I love them!!!


  • -Richmond H.

    Great service, great value, fair and honest...what more can you ask for from and auto shop? Ken and Lex are informative, professional, accommodating and super friendly!


  • -Emily P.

    Best mechanics I've been to! My genesis ended up having a faulty engine, they were super honest people and even handled my dealership on the phone since I just bought the car. 5 stars


  • -Nelda D.

    Manchester Auto is wonderful. My husband and I have been customers for over 23 years. He is honest and trustworthy which is, unfortunately, often unusual in mechanics and they don't try to "upsell" unnecessary work everytime you walk in. That applies to widows as my husband is now gone. You don't know how appreciative I am of Ken Manchester, Lex and the entire team for being great mechanics and great people. Thank you!


  • -Gary D.

    All repair work or maintenance on my vehicles is excellent. Well trained technicians, and very good customer service. Try these guys and you will be satisfied.


  • -Peggy N.

    We have used them several times and are very pleased. They are honest, courteous, and also will run you home and pick you up when your vehicle is repaired. Very thankful they were recommended to me. An asset to Mint Hill.

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