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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us


  • -Peggy N.

    We have used them several times and are very pleased. They are honest, courteous, and also will run you home and pick you up when your vehicle is repaired. Very thankful they were recommended to me. An asset to Mint Hill.


  • -Joe R.

    I had to get a tire patched yesterday. I had already changed the spare, so I just dropped off the bad tire while I went about my day. Colton at the front desk was super friendly. When they were done, Colton called me. I came in, they installed the repaired tire, and even dug through all the gear in the back of my vehicle to replace the spare in the well. Great job, guys!!


  • -Katherine D.

    My go to place for auto and tire needs! Highly recommend!


  • -Greg A.

    I've taken many of my vehicles here over the years, personal and business. My business depends on my truck being on the road running. Manchester has ALWAYS made sure that happens. Comparative prices, fast service and most important to me....trustworthy!!!! HIGHLY recommend!


  • -Douglas J.

    I first purchased the 1963 Ford Falcon, it runs incorrect and bad brakes. The crew from Manchester fixed the engine and put all new brakes. I drove the car home from the shop, it is like a new Falcon coming home. I m very happy and pleased with their hard work to make it happen. They are the best and I would recommend this place to anyone. I love them!!!


  • -Richmond H.

    Great service, great value, fair and honest...what more can you ask for from and auto shop? Ken and Lex are informative, professional, accommodating and super friendly!


  • -Emily P.

    Best mechanics I've been to! My genesis ended up having a faulty engine, they were super honest people and even handled my dealership on the phone since I just bought the car. 5 stars


  • -Nelda D.

    Manchester Auto is wonderful. My husband and I have been customers for over 23 years. He is honest and trustworthy which is, unfortunately, often unusual in mechanics and they don't try to "upsell" unnecessary work everytime you walk in. That applies to widows as my husband is now gone. You don't know how appreciative I am of Ken Manchester, Lex and the entire team for being great mechanics and great people. Thank you!


  • -Gary D.

    All repair work or maintenance on my vehicles is excellent. Well trained technicians, and very good customer service. Try these guys and you will be satisfied.


  • -Peggy N.

    We have used them several times and are very pleased. They are honest, courteous, and also will run you home and pick you up when your vehicle is repaired. Very thankful they were recommended to me. An asset to Mint Hill.

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Call us for service: 704-545-4597

CARQUEST
ASE (Automotive Service Excellence)
IATN (International Automotive Technicians' Network)
Advanced Auto Parts
TECH-NET Professional Auto Service - Trans
Castrol
IGONC
  • Car Care Aware